Can't sign in?
A few common reasons a code or password won't work, and what to try.
Using the wrong email or mobile number?
Sign in with the address or number your salon added you with — usually the one your invite or receipts came from. Ask the salon owner if you're not sure which one that is.
Code not arriving?
Check your spam or junk folder first. Codes can take a minute — wait for the countdown before asking for another one, since requesting too many too fast is what triggers a lockout. If codes never arrive, try signing in with a password instead, if you've set one.
Locked out after too many attempts?
Wait for the countdown shown on the code screen, then request a new code. This clears on its own — there is nothing to reset.
Still stuck?
Ask the salon owner or manager to check you're on their staff list with the right email or mobile number. If the salon itself can't get in, contact us.